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Peer response: It is important to become comfortable receiving and giving constructive criticisms. Read post below and then provide thoughtful comments addressing the following:

Point out what you perceived to be the strengths of the initial posting along with supporting rationale.

Identify specific opportunities for improvement with regard to the content in the initial posting. Furthermore, you should provide supporting rationale for your stated position, as well as concrete suggestions and guidance intended to strengthen the effectiveness of the content.

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Quality Improvement Plan (QIP)


Here at Kibby and Strand is committed to delivering the bestgarments to our customers. Recent complaints regarding incorrect sizing on shortsand buttonsthat were sewn on the incorrect side. A Quality Improvement Plan (QIP) will be utilized to correct these errors. Before we beginlets first look at what a Quality Improvement Plan. (Mason, 2017) states, “is a basic guidance document that describes how a health department willmanage, deploy, and review quality.” Now that we have a better understanding of Kibby and Strands QIP. What is the purpose other than to make our customers happy. Our Quality Improvement Plan will, “provide written credibility to the entire Quality Improvement process and isa visible sign of management support and commitment to quality throughout,” (Mason, 2017). We value our customers and we hope with some minor tweaks we can continue to excellent reputation of quality clothing, “made in America and used by the world.”


• Identify where the problem started of our quality issues related to sizing discrepancies and misaligned buttons.

• Implement corrective actions to address the problems at their root.

• Continue to develop our quality control procedures to prevent this happening again.

• Regain the trust of ourcustomersby making our product satisfaction feedback positive.

Quality Improvement Strategies:

Root Cause Analysis (RCA):

We shall Conduct a thorough RCA to identify the issues thatcaused the quality issues in the first place. We plan on utilizing several techniques such as Fishbone Diagrams, 5 Whys, and Pareto Analysis to help find the solution. While we conduct this processwe should all know what the RCA is. I found many definitinos but the Department of Risk Management describes it best. “Root cause analysis (RCA) is a systematic process for identifying “root causes” of problems or events and an approach for responding to them. RCA is based on the basic idea that effective management requires more than merely “putting out fires” for problems that develop but finding a way to prevent them,” (Latino, 2023). We want to find the latent root or (LR). We pan on doing this with a collaborate with cross-functional teams including production quality control and upper management. 

Corrective Actions:

In our RCA findings, we shall deploy animmediate corrective action to address identified root causes.Examples of corrective actions may be called several things. “RCA is so ill-defined that no matter what people use to solve problems at their facilities (i.e.- troubleshooting, brainstorming, problem-solving or scribbling on a bar napkin)…they will call it ‘RCA,” Latino, 2023). We plan on taking it a step further here at Kibby and Strand. Afterall we wouldn’t be here if the customer isn’t happy. You know what they say, “Happy customer happy life.”

Improved Quality Control Procedures:

“It doesn’t matter how smoothly you operate or what exciting policies you have in place in your operation — there’s always room for improvement,” (Thomas, 2022). We couldn’t have said it better and we believe in the culture of constant improvement. We will introduce rotation inspectors during our production process. Ithope to locate the issue and make the corrections needed. By doing this we can prevent shipping orders out that have issues. Additionally we have our Quality Control manager taking random samples to ensure consistency in sizing and our button locations. Lastly, we will perform our regular audits of quality control to investigate areas to improve our process. 

In House Training and Development (Employees):

Its our responsibility to provide comprehensive training programs for our production staff. At the staff level we can ensure we are apples to apples when it comes to our quality standards at Kibby and Strand. We also can provide continual education or (CE’s) courses on the textile industry, specifically on sizing and button placement. If you didn’t know by now we encourage a culture of quality and continuous improvement among our employees. Mistakes happen but we can also do our best to prevent them. “As a bonus, these employees will feel more empowered and valuable to your business, which may improve their work and reduce errors,” (Thomas, 2023).

Customer Feedback:

We need to have a robust system for capturing our customer feedback regarding product quality. By using this feedback to identify problems we can be proactive on the opportunities for further improvement.Communication is vital with our customers to acknowledge their concerns and demonstrate that they are heard and valued.


By now you are aware that we have keyimplementedperformance indicators (KPIs) to measure how effective our Quality Improvement Plan has affected the Root Cause. As well as the overall defect rates, customer satisfaction recordings.“One way to do this is by creating the position of a quality control officer — a rework specialist can make the task of fixing quality errors less daunting,” (Thomas, 2023). In our case we have hired Joshua Hall who has a long record of excellence in the role of Quality Control Officer. He was a QA/QC in the Marine Corps and he doesn’t like mediocracy. Ship up or ship out is his slogan. 


We are implementing the strategies outlined in this Quality Improvement Plan, Kibby and Strand. It is our goal to address our quality issues, better our quality for our customers and improve as a company. Through cross collaboration, we will be recommitted to the highest of standards and customer satisfaction.

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